PRIVACY & DATA

How Veil & Hex collects, uses and protects your information.

Last updated: 29/10/26

We believe your information should be treated with the same care and intention we give to everything else at Veil & Hex. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.

WHAT WE COLLECT

Information you provide when you contact us, place an order or interact with our website.

WHY WE USE IT

To operate our website, fulfil orders, communicate with you and meet our legal obligations.

YOUR CHOICES

You have rights over your personal information and choices about optional cookies and marketing.

  • Veil & Hex is the trading name of Mx. Lucinda Rosita Elizabeth Davies a business based in the United Kingdom.

    For the purposes of UK data protection law, Mx. Lucinda Rosita Elizabeth Davies is the data controller responsible for your personal information.

    If you have any questions about how we use your personal information, you can contact us at hello@veilandhex.com.

    Business name: Veil & Hex
    Legal business owner: Mx. Lucinda Rosita Elizabeth Davies
    Contact email: hello@veilandhex.com
    Country: United Kingdom

  • When you use the Veil & Hex website, we may collect personal information that you provide to us directly, as well as certain information collected automatically when you browse our website.

    Information you provide to us

    Depending on how you use our website, this may include:

    • Your name

    • Your email address

    • Your billing and delivery address

    • Information relating to your orders and purchases

    • Information you provide when contacting us through our contact form or by email

    • Any other information you voluntarily provide to us when communicating with us

    We do not routinely require you to provide a telephone number. If you choose to provide one voluntarily, we may use it where reasonably necessary to communicate with you about an order or enquiry.

    If you choose to subscribe to our mailing list, we will collect your email address and any preferences you provide in connection with your subscription.

    Information collected automatically

    When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include information about your device, browser, IP address, pages visited, and how you interact with our website.

    Further information about our use of cookies and similar technologies can be found in our Cookie Policy.

  • We use the personal information we collect for the following purposes:

    • To process and fulfil orders, including arranging payment, preparing orders and delivering purchases to you.

    • To communicate with you about your orders, enquiries or other requests.

    • To provide customer service and respond to questions or concerns.

    • To manage returns, refunds and other matters relating to your purchases.

    • To maintain appropriate business and transaction records.

    • To operate, maintain and improve the Veil & Hex website and its functionality.

    • To understand how visitors use our website and help us improve the customer experience.

    • To detect, prevent and address fraud, security issues, misuse or other activity that could harm our website or customers.

    • To comply with our legal and regulatory obligations and to exercise or defend our legal rights where necessary.

    Where you have chosen to subscribe to our mailing list, we may also use your email address to send you newsletters, updates, new product information and other marketing communications from Veil & Hex. You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in our emails or by contacting us directly.

    We will only use your personal information where we have a lawful basis for doing so under applicable data protection law.

  • Under UK data protection law, we will only collect and use your personal information where we have a lawful basis to do so.

    Depending on how you interact with Veil & Hex, we may rely on the following lawful bases:

    Contract
    We may need to use your personal information to enter into or fulfil a contract with you, such as processing and delivering an order you have placed with us.

    Legal obligation
    We may use and retain certain personal information where this is necessary for us to comply with our legal or regulatory obligations, such as maintaining financial and transaction records.

    Legitimate interests
    We may use personal information where this is necessary for our legitimate interests in operating and improving our business and website, provided that these interests do not override your rights and freedoms.

    Consent
    Where consent is required, such as for certain non-essential cookies or marketing communications, we will ask for your consent before using your information for that purpose. You may withdraw your consent at any time.

  • We may share your personal information with trusted third parties where this is necessary to operate our website, process your orders, provide our services, or meet our legal obligations.

    These may include:

    Website and ecommerce providers
    Our website is hosted and operated through Squarespace. Squarespace may process personal information on our behalf in connection with the operation of our website, online shop and related services.

    Payment providers
    Payments may be processed through third-party payment providers, including Stripe and PayPal. These providers process payment information in accordance with their own privacy policies. We do not routinely receive or store your full payment card details.

    Delivery and fulfilment providers
    Where you place an order, we may share the information necessary to deliver your purchase with postal, courier or other delivery providers.

    Email and communication providers
    We may use third-party email services to communicate with customers and manage business correspondence.

    Professional and business service providers
    Where necessary, we may share information with professional advisers, accountants, bookkeeping services, IT providers or other service providers who assist us in operating our business.

    Legal and regulatory authorities
    We may disclose personal information where required to do so by law, regulation, legal process or a lawful request from a relevant authority.

    We only share personal information where there is a legitimate reason to do so and, where appropriate, we take reasonable steps to ensure that third parties handle your information securely and in accordance with applicable data protection requirements.

    Some of the organisations we work with may process personal information outside the United Kingdom. Where this occurs, we will take appropriate steps to ensure that your information is protected in accordance with applicable data protection law.

  • When you place an order through the Veil & Hex website, payments may be processed through third-party payment providers, including Squarespace, Stripe and PayPal, depending on the payment method and services available at the time of purchase.

    Payment providers may collect and process information necessary to complete your payment, such as payment card or account details. We do not routinely receive or store your full payment card details.

    Your payment information is handled by the relevant payment provider in accordance with its own privacy policy and terms. We recommend reviewing the privacy policies of any payment provider you choose to use.

    We may receive limited payment-related information, such as confirmation that a payment has been successfully completed, the amount paid and information necessary to identify and fulfil your order.

  • Veil & Hex uses cookies and similar technologies to help our website function properly, remember your preferences, understand how visitors use our website and improve your experience.

    Necessary cookies

    Some cookies are necessary for our website to function correctly. These may be used to provide essential features such as website functionality, security, shopping and checkout features, and remembering your cookie preferences. These cookies cannot be disabled through our cookie settings where they are necessary for the operation of the website.

    Non-essential cookies

    We may also use non-essential cookies and similar technologies for purposes such as website analytics and understanding how visitors interact with our website. These technologies are restricted unless you provide the appropriate consent.

    Your cookie choices

    When you first visit our website, you may be given the option to accept all cookies, decline non-essential cookies, or manage your cookie preferences.

    You can change your preferences at any time using the cookie settings available on our website.

    We may also use Squarespace's built-in analytics and activity-monitoring features to understand website traffic and visitor activity. Information collected through these features may include technical information such as your IP address, browser and device information, pages visited and information about how you interact with the website.

    Third-party services that we use in the future, such as payment providers, analytics services or other integrations, may also use cookies or similar technologies. Where applicable, their use of information will be governed by their own privacy policies and our cookie consent settings.

    We will review and update our use of cookies and similar technologies as our website and services develop.

  • We may offer the option to subscribe to a Veil & Hex mailing list. If you choose to subscribe, we will use the information you provide, such as your email address, to send you marketing communications about Veil & Hex.

    These communications may include information about new products, collections, launches, promotions, events, news and other updates that we believe may be of interest to you.

    We will only send marketing communications where we have a lawful basis to do so and, where consent is required, you will be asked to provide your consent before receiving marketing communications.

    You can unsubscribe from our marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

    Unsubscribing from marketing communications will not affect other communications that are necessary for purposes such as fulfilling an order or responding to an enquiry.

  • We only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, fulfil orders, maintain appropriate business records, resolve disputes and comply with our legal and regulatory obligations.

    The length of time we keep information will depend on the type of information and why we need it.

    For example:

    • Order and transaction information may be retained for as long as necessary to fulfil our legal, accounting and record-keeping obligations.

    • Customer enquiries and correspondence may be retained for as long as reasonably necessary to deal with the enquiry and maintain appropriate records.

    • Marketing information may be retained while you remain subscribed to our mailing list, or until you withdraw your consent where consent is the applicable lawful basis.

    • Cookie and consent information may be retained in accordance with the relevant cookie and consent-management systems.

    When personal information is no longer required, we will take reasonable steps to securely delete it or otherwise dispose of it.

  • Under UK data protection law, you may have rights in relation to the personal information we hold about you.

    Depending on the circumstances, these may include the right to:

    • Access the personal information we hold about you.

    • Correct inaccurate or incomplete personal information.

    • Request deletion of your personal information in certain circumstances.

    • Restrict processing of your personal information in certain circumstances.

    • Object to certain types of processing.

    • Request data portability where applicable.

    • Withdraw consent where we rely on your consent as the lawful basis for processing your information.

    You can contact us at hello@veilandhex.com if you would like to exercise any of these rights or have questions about how we use your personal information.

    We may need to request additional information from you to verify your identity before fulfilling certain requests.

    We will respond to requests within the timeframe required by applicable data protection law.

  • We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

    Access to personal information is limited to those who need it for legitimate business purposes.

    While we take reasonable steps to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or through our website.

  • Our website may contain links to third-party websites, services and social media platforms, including links to our social media accounts.

    These third-party websites and services operate independently from Veil & Hex and have their own privacy policies and terms of use. We are not responsible for the privacy practices, content or security of third-party websites.

    We recommend reviewing the privacy policies of any third-party website or service you visit through a link on our website.

  • Veil & Hex is not specifically directed towards children, and we do not knowingly collect personal information from children for the purpose of providing services or marketing communications.

    If you believe that a child has provided us with personal information without appropriate consent, please contact us at hello@veilandhex.com so that we can review the information and take appropriate action where necessary.

  • We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, data processing activities or applicable legal requirements.

    When we make changes, we will update the "Last updated" date at the top of this page. Where appropriate, we may also provide additional notice of significant changes.

    We recommend checking this page periodically to ensure that you are aware of the most current version of our Privacy Policy.

  • If you have any questions about this Privacy Policy, how we handle your personal information, or would like to exercise your data protection rights, please contact us:

    Veil & Hex
    Email: hello@veilandhex.com

    If you are unhappy with how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

    You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority responsible for upholding information rights.

    Further information about making a complaint can be found on the ICO's website.